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Return Policy

  • You are allowed to exchange the size if you are not fit to the size ordered.

  • No refunds are allowed once payment is made, unless if the item purchased is out of stock.

  • Refund can be made if the BACKORDER item/s take more than 4 weeks to arrive upon verification of payment.

  • It might be possible that the BACKORDER item/s ordered might be discontinued by our supplier after the order is placed, and refund will be done if this is the case. 

  • We do not accept any forms of returns or refunds requested by customers upon receiving the products.

  • We only accept exchanges that are caused by obvious manufacturing defects. We can only change to the same item and we are unable to change to other items. 

  • All exchange items must be returned on our hands within 7 days from the date received of shipment and the items must attach with tag, unworn and unwashed. 

  • The item should only be returned via courier and tracking number must be provided.  

  • Buyers have to fully bear with the postage fee for the exchange in sizes, whereas we CheongSam by Jane will fully bear with the postage fee if there is a manufacturing defects or receive a wrong item.

  • We will do a one for one exchange on the same item. If the item is out of stock, we will do a refund. 

  • SALE ITEMS are strictly not returnable or exchangeable. 

  • Address to return the exchange items: Aston Kiara 3, 18-05, Jalan Kiara 3, 51200 Mont Kiara KL.

  • We reserve the right to refuse any returns or exchanges deemed inappropriate.