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Return Policy

  • We accept returns on normal priced items for a full refund in store credits term

  • All return items are required to reach our office within 7 days (local) and 14 days (international) from the delivery date

  • All returned items must be attached with a tag, unworn, unaltered and unwashed

  • Return can only be made one time per order ID. Order made with return credit cannot be returned the consequent time

  • All the returned items will refund in store credit within 7 days after we received your returned items, and store credit without expiry date

  • We do not provide cash refunds for any return orders

  • No refunds are allowed once payment is made unless the item purchased is out of stock

  • Buyers have to fully bear the postage fee for the return, whereas we CheongSam by Jane will fully bear the postage fee if there is a manufacturing defect or if receive the wrong item

  • We only accept exchanges that are caused by obvious manufacturing defects. We can only change to the same item, and we are unable to change to other items

  • The returned item/s must only be returned via courier and a tracking number must be provided 

  • Sale items, earrings, orders made with promo codes or store credit are final and strictly cannot be returned, exchanged or refunded

  • Shipping fees are non-refundable

  • We reserve the right to refuse any returns deemed inappropriate