You are allowed to exchange the size if you are not fit to the size ordered.
No refunds are allowed once payment is made, unless if the item purchased is out of stock.
Refund can be made if the BACKORDER item/s take more than 4 weeks to arrive upon verification of payment.
It might be possible that the BACKORDER item/s ordered might be discontinued by our supplier after the order is placed, and refund will be done if this is the case.
We do not accept any forms of returns or refunds requested by customers upon receiving the products.
We only accept exchanges that are caused by obvious manufacturing defects. We can only change to the same item and we are unable to change to other items.
All exchange items must be returned on our hands within 7 days from the date received of shipment and the items must attach with tag, unworn and unwashed.
The item should only be returned via courier and tracking number must be provided.
Buyers have to fully bear with the postage fee for the exchange in sizes, whereas we CheongSam by Jane will fully bear with the postage fee if there is a manufacturing defects or receive a wrong item.
We will do a one for one exchange on the same item. If the item is out of stock, we will do a refund.
SALE ITEMS are strictly not returnable or exchangeable.
Address to return the exchange items: Aston Kiara 3, 18-05, Jalan Kiara 3, 51200 Mont Kiara KL.
We reserve the right to refuse any returns or exchanges deemed inappropriate.